Our contact details
Name: The Resilience Project
Postal address: 1st Floor,
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Details of protected and other diversity characteristics as shared with us by individuals on a voluntary basis, in order to provide a supportive and inclusive environment/service (for example, ethnicity and gender details)
- Mental, physical and emotional health information as shared with us by individuals on a voluntary basis, in order to provide a supportive and inclusive environment/service
- Unique tax reference for freelance contractors Bank account details for freelance contractors and honorarium recipients.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Attendance at training courses, workshops and events
- Registration for The Resilience Project project updates and information, such as newsletters and event invitations
- Payment of invoices and expenses.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Information gathered from website visitors for analytics purposes
We use the information that you have given us in order to provide a supportive and inclusive working environment and events, and tailored provision of project information.
We may share this information with contractors and volunteers working on relevant Resilience Project work.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
(f) We have a legitimate interest.
Cookies and analytics
How we store your personal information
Analytics and cookie information are stored within Squarespace. It is not possible to delete individual analytics records. We are unable to remove cookies from your computer; information on managing cookies can be found on the ICO website.
Email addresses and information about how you have interacted with newsletters (for example open rates, clicking links) is stored within MailChimp. If you unsubscribe you will no longer receive communications via that channel but we will be able to see your historical activity. If you wish to be removed entirely from MailChimp, please contact us and we will delete your historical activity and contact email.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to raise concerns or complain
If you have any concerns about our use of your personal information, you can make a complaint to us in writing via firstname.lastname@example.org
Our data protection officer is Katie Hodgetts, Director.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:
Information Commissioner's Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk